Support
How can we help?
The people who build YOU.PRJCT+ read every message. Most questions are answered below. For anything else, write to us and we’ll get back to you within a day or two.
Common questions
The quick answers.
How do I manage or cancel my membership?
Membership is billed on the web, not through the App Store. Every email we send you carries a link to your billing page, where you can update a card or cancel. Can’t find one? Enter your email here and we’ll send the link.
I got a new phone. How do I get my account back?
Download the app and sign in with the same account you used before. Your days, your log and your goals live with your account, not the phone, so they come with you. There is nothing to restore.
My log isn’t showing on my other device.
Make sure both devices are signed in to the same account and online, then close the app fully and open it again. If it still doesn’t match, write to us below and tell us which screen.
How do I delete my account?
In the app, open your profile, go to Settings, and tap Delete Account at the bottom. It removes your account and your data, and it can’t be undone.
The app is crashing or won’t load.
Close the app fully and open it again, and make sure you’re on the latest version from the App Store. If it keeps happening, send us a note below with a screenshot. Your data lives with your account, so reinstalling won’t lose it.
Your order
Bought from the shop?
The books and the apparel are printed and made for each order. For anything about an order, write to support@youfirstproject.com with your order number.
Where can I see my order?
In your shop account: sign in with the email you used at checkout. Every order ships with tracking, and you get an email the day it goes.
When will it arrive?
Books and apparel are made for your order. Books are printed to order and ship within about a week, with shipping included; allow two to three weeks for a book to reach you. Shirts ship within about a week. Hoodies and crews are embroidered to order and ship in about two weeks. Caps ship within two business days. Shipping on apparel shows at checkout, and an order with more than one kind of item may arrive in more than one package, each with its own tracking. Orders ship to addresses in the United States. The shipping policy has the rest.
Can I return or exchange it?
Every book and every piece of apparel is made for your order, so there are no returns or exchanges, and all sales are final. Check the sizing before you buy, and if a question isn’t answered there, ask us first. An order can be cancelled within one hour of placing it; after that it is already being made. The refund policy has the detail.
It arrived damaged, misprinted or wrong.
Email support@youfirstproject.com within 30 days of delivery with your order number and a photo. We send a replacement at no cost, and nothing needs to come back.
My order hasn’t arrived.
Tracking is the first place to look. If it hasn’t moved in ten days, email support@youfirstproject.com with your order number and we’ll chase it. If tracking shows no delivery three weeks after the ship date, email us and we replace the order.
Write to us
Found a bug? Have an idea?
Tell us. The people who build the app read every note, and it gets better because athletes say what’s missing.